FAQs

Yes, we offer a free click and collect service. Select Store Pickup at checkout and choose your nearest location. We will process your order and let you know when your item's ready for collection. Once confirmed, please visit the store and a member of our team will be happy to assist you.

Store opening hours vary for each store. The full list of stores and opening hours can be found here.

Please click to see our list of stores nationwide.

We offer a wide range of options and are happy to accept payment by credit or debit card. You have the option to pay in full, pay a deposit with the balance due prior to delivery, or pay a deposit and apply for interest free credit for the balance. Contact your nearest store for more details list can be found here.

Details of our delivery methods and associated charges can be found here. Our delivery service operates Monday to Friday (excluding Bank holidays) between the hours of 9am to 5pm ONLY We offer the following range of delivery methods: • 48 Hour Delivery - 2 working days excluding weekends and bank holidays (All Counties) €129 • Gold Delivery - White Glove Service (All Counties) €99 • Nationwide Delivery (excluding Louth, Meath, Dublin, Cavan, Westmeath and Roscommon) €49 • Standard Delivery (Louth, Meath, Dublin, Cavan, Westmeath and Roscommon ONLY) €25 At the time of purchase, if your item is in stock we will phone you with a delivery date. If the item is not in stock on the date of purchase we will provide you with a lead time for the arrival of your order to our warehouse and we will contact you with a delivery date when your order arrives into our warehouse. We are dependent on the advice of our suppliers when quoting lead times to you but where there is any undue delay in receiving your order, your sales advisor will advise you of this. On the morning of your scheduled delivery, a member of our delivery team will contact you within two hours of the expected delivery time. We shall not be held liable for any delay or failure to deliver the products within estimated time scales provided. Please note that a delivery cannot be canceled on the day of delivery as our deliveries are prepared the evening before a scheduled delivery. You must advise us of any cancellation at least 2 working days prior to the scheduled delivery date. A cancellation outside this time period will lead to a re-delivery charge which must be paid before your re-scheduled delivery. On the date of your delivery Please note the following in relation to the date of your delivery. • If you agree to avail of our furniture assembly service and our staff place items inside your premises, please note we do not accept responsibility for any damage whatsoever caused to your premises or possessions within. • On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. • Please make sure that the area you want the furniture placed is cleared. • A re-stocking charge of 25% of the item’s value will apply where adequate access is not available when goods are delivered and a credit note will then be issued for the outstanding value. • If our driver cannot contact you on the number provided by you or fails to gain access to your delivery address on the day then your delivery will be rescheduled for the next available day. • A re-delivery charge will apply which must be paid before your re-scheduled delivery. • You will not be liable for any damage to goods existing at the time of delivery. Therefore to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed. • Goods must be accepted by and signed for by an adult over the age of 18 years. • We will endeavor to repair or replace the damaged item as soon as possible but we cannot guarantee the same day delivery. Furniture Assembly and Removal Service As part of our assembly and removal service, we take away all unwanted packaging belonging to the item for recycling. If you have purchased a new mattress for delivery, our delivery team can remove your old mattress for recycling for an additional charge. Please contact your sales advisor for further information on our charges or email online@caffreysfurniture.ie Storage We will store your goods for up to 28 days provided this is specifically requested and agreed to by a sales manager and full payment is made at the point of sale. All clearance and display items must be collected within 7 working days. On the expiry of these dates please note a weekly storage charge of 5% of the value of your order will apply.

Please inform us in writing of any return you would like to make by emailing us at online@caffreysfurniture.ie Please include in your email: - Your name and address - Your order number - A brief explanation of the reason for your return - Your preferred contact phone number On receipt of your email, a member of our team will assess your return and will inform you of the quickest and most efficient way for you to return your products. The products MUST be returned in their original packaging.

Any questions not listed here please contact us by emailing us at online@caffreysfurniture.ie or calling 046 907 6787 and we will be delighted to help you.