Legal Info
DELIVERY AND RETURNS
Delivery and Returns Information:
We, caffreysfurniture.ie provide a delivery time on all our products of generally between 2 - 6 weeks. This is subject to a charge for off shore or some rural areas. We tend to get all stock items delivered ASAP while some of our products are bespoke made it can take longer for their delivery. If you are located somewhat in a rural location, this can be another impact on the customers delivery. We work closely with all our suppliers to ensure quality and best practice we also rely on them to keep sufficient stock and delivery. In the sudden event of a late delivery we, caffreysfunriture.ie will update you ASAP. caffreysfurniture.ie will not be responsible for any delays outside our control. Due to traffic issues and recent RSA driving hours times/regulations we cannot ensure exact times of each delivery but we will advise on a time slot. It is important for the customer to inform us of your home whether it is a small building, cottage or an apartment with no lift access so our logistics team can plan for the extra delay. If we are not informed we cannot guarantee a successful delivery. It is also very important for the customer to sign each delivery docket for proof of delivery in case of any guarantee policies. Returns Policy: It is your responsibility to return the item(s) to our head office in Oldcastle Co. Meath. We recognises that many of our customers do not have the means to return some items, and so we will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances, a charge of €49 or €79 will be made to cover the cost of collecting and returning the items. This charge depends on location and items that need collecting.
To receive a full refund, the item(s) in question must be in a resaleable, 'as new' condition and be in their original, undamaged packaging with unbroken seals. For online and in-store purchases, where a product is out of its packaging or the seals are broken, a restocking charge of 30% will be applied.
Please Note: Custom made orders, floor models or display models cannot be returned. For hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned unless they are faulty.
Shipping Policy
At Caffreys we offer an outstanding delivery service from our Instore to online sales expertise to our logistics team in office and warehouse team to our delivery driver teams on the road, we offer five delivery options across all our departments.
- 48 Hour Delivery
- Express Delivery 7-10 Days
- Gold Delivery
- Nationwide Delivery
- Standard Home Delivery
We provide delivery on all our products on a delivery time of generally between 2 - 6 weeks this is subject to a charge for off shore or some rural areas. We tend to get all stock items delivered ASAP while some of our products are bespoke made it can take longer for their delivery. If you are located somewhat in a rural location, this can be another impact on the customers delivery. We work closely with all our suppliers to ensure quality and best practice we also rely on them to keep sufficient stock and delivery, In the sudden event of a late delivery, we caffreysfunriture.ie will update you ASAP. caffreysfurniture.ie will not be responsible for any delays outside our control. Due to traffic issues and recent RSA driving hours times/regulations we cannot ensure exact times of each delivery but we will advise on a time slot. It is important for the customer to inform us of your home whether it is a small building, cottage or an apartment with no lift access so our logistics team can plan for the extra delay. If we are not informed we cannot guarantee a successful delivery. It is also very important for the customer to sign each delivery docket for proof of delivery in case of any guarantee policies. Returns Policy: If for any reason you are not happy with your furniture, a return must be made within 14 days of the signed POD, making sure the product/products is returned with no damage, marks and in its correct packaging. Bespoke orders are non refundable. The cost of the returned delivery to our head office in Oldcastle Co. Meath will be entirely on the purchasing customer regardless of their geographic location. We reserve the right to change our delivery policy and costs without any prior notices.
TERMS AND CONDITIONS
caffreysfurniture.ie is an e-commerce website operated by Interior Creations Limited (we, our, us). Interior Creations Ltd T/A Caffreys Furniture and caffreysfurniture.ie registered in Ireland under company number 164497 and VAT registration number 656449L Manufactures and supplies furniture throughout the Island of Ireland.
Terms and Conditions of Use Agreement: We maintain and provide this website as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please read the following terms and conditions carefully, and check them in due course for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, services or products from this site caffreysfurniture.ie
1. Acceptance of Agreement: You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site caffreysfurniture.ie. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the site, the content, products or services provided by or through the site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be updated on our site, and you should review this Agreement before using the site caffreysfurniture.ie.
2. Availability: All items and products are normally in stock and ready to be dispatched but these are subject to stock availability. We will inform you as soon as possible if for any reason, the Products you have ordered are not available. Please note that, on rare occasions, stock may become unavailable after we have accepted your order. In such circumstances, we may need to cancel the contract with you. In such circumstances, if we have taken payment from your credit card or debit card we will refund the amount paid by you in full and we will not have any other liability towards you. Due to the uncertainty of BREXIT our site may become unavailable to use or purchase our products from the UK or an additional fee may arise to cover our export documents.
3. Copyright: The content, graphics, design, magnetic translation, digital conversion and other topics related to the Site are protected under applicable copyrights, we are the owners or licensee of such trademarks, registered trademarks, logos, illustrations, images and other proprietary (including but not limited to intellectual property) rights. The copying, reproduction, republish, download, use or publication by you of any such material or any part of the Site is strictly prohibited. You do not acquire ownership rights to any content, document or other materials that are live on our Site.
4. Limited Right to Use: The printing or downloading of any content, graphic or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, or document may be copied in any form into any information system or systems, electronic or mechanical, other than for your personal use (but not for resale or redistribution).
5. Links from our Site: Where in any such part our site contains links to other sites and resources provided by third parties, these links are strictly provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them
6. Linking to our Site: You may link to our home page, provided you do so in a way that is legal and does not damage our companies reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, all relations must be approved by our management. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with all law, regulation and good industry/business practice.
7. Editing: Deleting and Modification, we reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without prior notice to users of the site caffreysfurniture.ie
8. Liability: You agree to indemnify, defend and hold us and our partners, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.
9. Complaints and Customer Satisfaction: caffreysfurniture.ie aims to provide our customers with the highest level of customer satisfaction and to deliver a quality product at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact us through our contact us page listed above.
10. Risk and Title: The Product or Products will be at your risk from the time of delivery even if you have given us notice that you wish to cancel the contract between us. Ownership of the products will only pass to you at the delivery time(‘s) or if later when we receive full payment of all monies due in respect of the products, including any delivery charges that may occur.
11. Returns Policy: If for any reason you are not happy with your furniture and a return is made of the product or products with no damage, marks, a non-bespoke order and is returned in its correct packaging. The cost of the returned delivery to our head office in Oldcastle Co. Meath will be entirely on the purchasing customer regardless of their geographic location. We reserve the right to change our delivery policy and costs without any prior notices.
12. Non-Transferable: Your right to use the Site is not transferable. Any password, information or right given to you to obtain information or documents is not transferable and may only be used by you and nobody else without prior permission.
13. Fraud: By becoming a customer, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your membership can be cancelled without prior notice if it is determined that false or misleading information has been provided. If membership has been revoked, Caffreys Furniture reserves the right to refuse application or readmission to the membership.
14. Disclaimer: THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE SALE BETWEEN US. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
15. Limits: All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.
16. Third Party Companies and Services: We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
17. Data Protection: Any and all data given by the customer is used only to process orders with permission to be on our customers marketing database after the purchase, this will be asked clearly during the purchase process. We process information about you in accordance with our privacy policy. By using our site, you consent to such processing. Credit card details are not stored online, so no unauthorised person can gain access. Interior Creations Ltd reserves the right to contact a Member via email and mobile/landline to verify the accuracy of account information including the Member's correct name and address that is needed to provide the Member with the information he or she requested from Interior Creations Ltd t/a Caffreys Furniture and caffreysfurniture.ie
18. Our Furniture: Please note that all measurements given are approximate, and may vary slightly due to technical or manufacturing developments. Handles, drawer and door detailing may vary slightly from those illustrated in the brochure. Whilst every attempt has been made to reproduce the colours and finishes of the actual furniture, printing techniques mean that this is not always possible. The Company reserves the right to alter specifications etc. without prior notice.
19. Site Availability: If the need arises, we may suspend or close full access to our site caffreysfurniture.ie. We will not be liable if for any reason our site is unavailable at any time or for any period.
Terms and Conditions of Sale: This section tells you about the terms and conditions on which we supply any of the product or products listed on our website caffreysfurniture.ie for sale to you.
Please take time to read these terms and conditions carefully before ordering any products from our site. When placing an order on our site, you will be invited to agree to these terms and conditions by clicking the box marked "I agree to the terms and conditions". If you don’t accept the terms and conditions by clicking this box, you will not be able to order any products from our site.
PRIVACY POLICY
Effective date: May 31, 2019
Caffreys Furniture ("us", "we", or "our") operates the http://caffreysfurniture1.site.fcrmedia.ie/ website and the Caffreys Furniture mobile application (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Caffreys Furniture is created with the help of the Free Privacy Policy Generator.
We use your data to provide and improve the service on our ecommerce website. By using the service, purchasing goods you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our service to you.
TYPES OF DATA COLLECTED
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, EIR/Postal code, City
- Cookies and Usage Data
Usage Data
We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Tracking and Cookies Data
We use cookies and similar tracking technologies to track the activity on our service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Examples of Cookies we use:
- Session Cookies. We use session cookies to operate our service.
- Preference Cookies. We use preference cookies to remember your preferences and various settings.
- Security Cookies. We use security cookies for security purposes.
Use of Data
Caffreys Furniture uses the collected data for various purposes:
- To provide and maintain the service
- To notify you about changes to our service
- To allow you to participate in interactive features of our service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the service
- To monitor the usage of the service
- To detect, prevent and address technical issues
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Ireland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Ireland and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Caffreys Furniture will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
DISCLOSURE OF DATA
Legal Requirements
Caffreys Furniture may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Caffreys Furniture
To prevent or investigate possible wrongdoing in connection with the service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links to other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Phone number: 049 854 1568
REFUND POLICY
At Caffreys we are rewowned for our excellent customer care team and quick delivery service nationwide. Our team are highly trained in this field and ensure all customers get the upmost service from our brand. We use a third party company to look after any minor faults once reported within the warranty of the sale. This company is skilled in furniture repair and installation. As stated in our terms and conditions under Section 11. Returns Policy: It is your responsibility to return the item(s) to our head office in Oldcastle Co. Meath. We recognises that many of our customers do not have the means to return some items, and so we will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances, a charge of €49 or €79 will be made to cover the cost of collecting and returning the items. This charge depends on location and items that need collecting.
To receive a full refund, the item(s) in question must be in a resaleable, 'as new' condition and be in their original, undamaged packaging with unbroken seals. For online and in-store purchases, where a product is out of its packaging or the seals are broken, a restocking charge of 30% will be applied.
Please Note: Custom made orders, floor models or display models cannot be returned. For hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging may not be returned unless they are faulty.