FAQs
Orders & Purchases
Can I collect my order from a store?
Can I collect my order from a store?
Yes, we offer a free click and collect service. Select Store Pickup at checkout and choose your nearest location. We will process your order and let you know when your item's ready for collection. Once confirmed, please visit the store and a member of our team will be happy to assist you.
How can I pay for my order?
How can I pay for my order?
We offer a wide range of options and are happy to accept payment by credit or debit card. You have the option to pay in full, pay a deposit with the balance due prior to delivery, or pay a deposit and apply for interest free credit for the balance. Contact your nearest store for more details list can be found here.
Returns & Exchange
What is your returns procedure?
What is your returns procedure?
Please inform us in writing of any return you would like to make by emailing us at online@caffreysfurniture.ie
Please include in your email:
- Your name and address
- Your order number
- A brief explanation of the reason for your return
- Your preferred contact phone number
On receipt of your email, a member of our team will assess your return and will inform you of the quickest and most efficient way for you to return your products.
The products MUST be returned in their original packaging.
Can I return a custom or made-to-order item?
Can I return a custom or made-to-order item?
Custom and made-to-order items are non-refundable once production has begun. Please ensure all specifications are correct before confirming your order. If you have any concerns, contact our team as soon as possible.
Shipping & Tracking
Do you have a delivery charge?
Do you have a delivery charge?
• Nationwide Delivery (excluding Louth, Meath, Dublin, Cavan, Westmeath and Roscommon) - €79
• Standard Delivery (Louth, Meath, Dublin, Cavan, Westmeath and Roscommon ONLY -€39
At the time of purchase, if your item is in stock we will phone you with a delivery date.
If the item is not in stock on the date of purchase we will provide you with a lead time for the arrival of your order to our warehouse and we will contact you with a delivery date when your order arrives into our warehouse.
We are dependent on the advice of our suppliers when quoting lead times to you but where there is any undue delay in receiving your order, your sales advisor will advise you of this.
On the morning of your scheduled delivery, a member of our delivery team will contact you within two hours of the expected delivery time.
We shall not be held liable for any delay or failure to deliver the products within estimated time scales provided.
Please note that a delivery cannot be cancelled on the day of delivery as our deliveries are prepared the evening before a scheduled delivery.
You must advise us of any cancellation at least 2 working days prior to the scheduled
delivery date. A cancellation outside this time period will lead to a re-delivery charge which must be paid before your re-scheduled delivery.
How long will delivery take?
How long will delivery take?
Delivery times vary depending on your location and product availability. Once your order is placed, our team will be in touch to arrange a convenient delivery date—typically within 1–3 weeks for in-stock items.